Exceptional Software Solutions LLC takes pride in our support and services to our customers. Please see what our customers have to say below.
Exceptional Software Solutions LLC Customer Success Stories
Allied Bolt Products, LLC successfully revises business processes with the help of Exceptional Software Solutions, LLC.
We’ve got something to celebrate! Earlier this week we received a letter from one of our clients, Glen Malin at Allied Bolt Products, LLC. The letter knocked our socks off. It made us smile and we think you will too! Read on.
Exceptional Software Solutions Earns a Notable Win with Rock Exotica
This month’s partner success story features Exceptional Software Solutions, a trusted Exact Macola partner for four years. Exceptional Software Solutions (ESS), was founded by Tod Replogle, President, who has worked with Exact Macola through various partner organizations for over 20 years.
Tod is a firm believer in the power of working as a team toward the common goal of benefitting the customer. This philosophy has led Tod and the team at ESS to partner with Exact Macola in unique and effective ways. For example, ESS is working with Exact Macola’s consulting team to assist in providing services to their customers and to close new site sales. This team approach is a cornerstone of the ESS philosophy - with ESS solution experts coupled with Exact Macola consulting, customers receive proven expertise.
One of ESS’s recent and notable successes is with new customer Rock Exotica, a manufacturer of innovative devices for rock climbers throughout the world. As a growing company, Rock Exotica sought a software solution that would improve their business processes. ESS was able to demonstrate the value of Exact Macola solutions by closely listening to the needs of Rock Exotica, communicating the evolution and longstanding history of Exact Macola’s success by involving customer references early in the sales cycle, as well as involving the expertise of the Exact Macola presales team. ESS was able to prove how Exact Macola solutions would help Rock Exotica reach their technology goals not only for today, but in the future as they grow. Rock Exotica is now implementing Exact Macola solutions in a phased approach beginning with core ERP, then adding WiSys WMS as well as other features for their market growth.
Tod and his team have a passion for not only closing new site sales, but for building partnerships with their customers and with Exact Macola. “We want to be there for our customers not only for this year, but for 10 years down the road,” says Tod. He believes in the long-term success that will result from the new partner-centric go-to-market strategy in which ESS benefits from growing their existing customer base while at the same time utilizing services from Exact Macola teams.
AMI Bearings has had the privilege of working with Tod Replogle and his team from Exceptional Software Solutions for the past 15 months. Prior to working with Tod, we were supported by Exact Software directly. In the first 30-60 days of working with Tod and his team, there was more communication between organizations than had occurred in the previous 5+ years of being supported by Exact.
Tod’s approach is to gain an understanding of the business and then to offer up the best solutions possible to assist the customer. He is very transparent with his comments....and truthfully tells the client what they need to hear; not what they want to hear. If a particular solution will not work, he will come right out and say it won’t work and why. Tod is in the business of helping customers first and foremost….and selling software is secondary.
While Tod has a great deal of business acumen and technical skills, the staff he employs is what sets this group apart. I have personally known several of the individuals on Tod’s payroll and they are by far the best in the industry. If one person doesn’t have the answer, chances are extremely high someone else within the group does. With the advent of GoToMeeting and other technological tools, it is like having each of these employees in your backyard.
I would not hesitate in any way in recommending Tod and Exceptional Software Solutions to any potential client. The knowledge these folks bring to the table is extensive and they are highly responsive to the needs of the customer. They are professional in every sense of the word and the personal touch they add is second to none.
If there are any questions regarding Tod or his team, please feel free to contact me at the number below. Would be happy to share whatever information I can.
AMI Bearings, Inc.
"Tod and his consultants are top notch. Prompt responses to every question sent their way. A pleasure to work with and extremely knowledgeable in their field. I would not hesitate to recommend Tod and ESS, LLC."
Elke Hoffman of Goeman Wood Products
"Tod and his team recently took over our ERP account at a time when our previous provider left us in a difficult place. Tod and his team rallied quickly and got us up and running, literally, within an hour! Tod then stopped by later in the day to meet us and to make sure we were all set. Compared to our last provider, Tod is a god. We have had many exchanges since then and we have come to know Tod a bit more as a person; and compared to our other services providers, he is one class act. "
Eric Craford of Cream City Ribbons
ESS LLC is the definition of a solutions provider. Tod's team is always ready, willing and able to answer my questions and provide the service I need each and every time. They understand all facets of an organizations business process and how Exact Solutions, as well as companion solutions, will enhance those departments. I would highly recommend ESS LLC. "
Drew Thompson of Clarke Products
ESS is a company that I depend on to provide solutions for my Macola installation. All I need to do is provide ESS with a description of my problem/requirement and ESS does the rest. "
Mike Swope of Offwire
Exceptional Software Solutions LLC is our provider for our Exact Solutions. We have found Tod and his team to always be ready when we need help or want to run ideas by them on how to improve our business processes with Exact Solutions. Tod and his team are some of the best we have worked with and we enjoy their knowledge from a complete distribution standpoint. I would highly recommend ESS LLC.
Brad Dettman of Food Ingredients Inc
Tod Replogle and his staff at Exceptional Software know the MRP/ERP space through-and-through. They take the time and effort to understand not only a client’s needs, but their unique environment and site-specific requirements. That attention to detail results in successful implementations, satisfied customers, and – most importantly – measurable improvements to the client’s productivity and profitability."
Don Farber, Vice President, Vineyardsoft Corporation
"I have had the pleasure of working with Tod for over 5 years as a key member of Exact’s Channel program. Tod has always been one of my top channel sales performers, but he is also a key leader and trusted advisor for me and the rest of the Exact Channel eco-system. Consistently ranking in our top three Channel Partners in the Americas, Tod and his team have sold, serviced and supported some of the largest customers Exact has in the Americas. He is a tireless servant of his customer’s best interests and a strong advocate whenever the need arises. His track record of success over the years selling Macola and Exact based solutions, plus top scores in customer service and customer retention, speak for themselves. He is a classic entrepreneur whose focus is on the growth and success of not only his business, but also the same results for his customers and business partners. I think Tod defines the profile of a solution-oriented businessperson of today. He is able to talk to any person or role about how the solution will benefit them and their organization, not just sell them a product or service."
Frank Grogan, Director of Channel Development, Exact
"I have had the pleasure of working with Tod for many years. Tod has been instrumental over many years in working collectively with both Exact Software and other resellers on many boards and committees in an effort to improve the software’s functionality as well as the service provided. Tod has embraced the software’s future and brings tremendous passion, belief and enthusiasm not only to his team and its client’s, but to the industry as a whole. Tod holds customer satisfaction in the highest regard, which I believe is the single largest contributor to his ongoing success in the industry. He brings with him many years of real world experience, and he continuously demonstrates a practical approach to the resolution of issues whether those issues are client or software related. Tod has a comprehensive understanding of how a value added reseller needs to operate in order to deliver a high quality service to the client base. Personally, Tod is a pleasure to work with, as he demonstrates a positive can do attitude in all attributes of his job function. I have had the pleasure of working with Tod as the Director of Professional services for Exact Software North America and continue a rewarding relationship as mutual resellers. I frequently look to Tod for his opinions on various software and industry topics."
Chuck Wise, Director of professional Services